For the third time, the Pizza Hut in Hyattsville, Maryland, has tripped over their own feet when it comes to delivering what their parent company spends millions of dollars, presumably, to promote: Pizza Hut: Make it great!
More like Pizza Hut: Make it WRONG!!!
For the third time, we have ordered online, as part of our family-dinner order, a large Super Supreme, hand-tossed, with extra cheese. The automatons at their Queens Chapel Road facility, for the third time, have delivered a large plain pizza instead of what we ordered and paid for.
Once, I called, and spoke for half an hour with a belligerent and defensive manager at that Pizza Hut facility, and he offered to send out another, properly prepared, pizza if I would hand the driver the earlier incorrect one. I finally agreed. After a two-hour wait, their delivery person delivered ANOTHER LARGE PLAIN PIZZA!
Astonishingly inept.
I think what trips these folks up is when you order an additional ingredient to their standard offerings. They see “extra cheese” and forget the primary choice, Super Supreme. Or they are so overworked they simply don’t give a damn.
I will never give another nickel to Pizza Hut. They aren’t ready for prime time. They are inept. Three strikes and you are OUT!
Never let your customer be your quality-control department. There are other vendors out there who can get it right.
Jim's World and Welcome To It 
May 18, 2014 @ 17:12:29
I used to be a small food services business owner who worked hard to distinguish himself from the corporate chains. (in my case, Starbucks was my competitor up the street.) T’ain’t easy. Take a drive around your town, sample some locally owned businesses and try to find someone who’s living, not just annual bonus, depends on superior product and service. I’ll bet you’ll find yourself a satisfied customer in short order.